International return&exchange policies
- Please exchange or return within 10 days of after receiving your order.We do not accept exchange or return past that time.
- Please contact us promptly if you are unsatisfied with the products in any way. We allow exchange or return within 10 days of you receiving your order.
- In the case of size exchange, shipping cost will be split. Customer pays for the shipping to us. Fugashin will cover the shipping back to you.
- Only exchange of products within the same or higher price is permitted.
- If the product is not in stock, lead time is 10-15 working days.
- Only in the case of manufacturing errors or defects, Fugashin will accept return. We will send you a prepaid return label to print out.
- Return and exchange shoes must be in unworn and unused condition. The packaging must also be in an undamaged state with everything intact. So please try on your shoes gently on a carpet.
- Please email us first with detailed photos and descriptions of errors and defects. We will assess them before approving a return.
- MTO and MTM orders are non-returnable